ORDER PROCESSING

When you first place an order you'll receive a confirmation email and when your order is shipped you'll receive an email with tracking information. 

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Please allow 5-7 business days (Excluding Holidays/Weekends) for your order to be shipped.  Once it has been shipped you will receive a confirmation email with a tracking number. 

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ORDER TRACKING

Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they tracked as delivered by the shipping service. . Stolen Packages:  Once the package has been delivered we are no longer responsible for the package. If this is a concern we recommend using our signature confirmation option when checking out.

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RETURNS/EXCHANGES

No cash refunds.  ALL SALES ARE FINAL.

 

ALL ON-SALE ITEMS CAN NOT BE RETURNED OR EXCHANGED.

 

If you are unsure about your size please visit our sizing chart. https://www.cuzzoclothing.com/sizing-and-fitting 

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PRE-ORDER POLICY

PERTAINING TO PREORDER ITEMS; By clicking "agree" you acknowledge that the item you are buying is a PREORDER item and is not going to be shipped until the product is completed in production. All updates will be emailed and on out Instagram page. Additionally all updates are given when we have information to provide. Preorder items can take 4-6 weeks production time (not including shipping time).

 

There are no refunds on any PREORDER items however once you receive your "PRE-ORDERED" Clothing item if it does not fit or if there is a quality issue we will happily exchange for the size you need (if available) or offer you store credit. There are no refunds on backpacks, belt, bags, glasses, laces, socks, or duffle bags, ALL SALES ARE FINAL.

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INTERNATIONAL SHIPPING POLICY

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• All international orders will be shipped via UPS or DHL unless otherwise noted

• All packages will have tracking information available.

• All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept. 

• Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

• The recipient is responsible for all customs and duty charges.

• We do not allow exchanges from overseas customers but we do accept returns for store credits (minus shipping fee)

• We do not offer free shipping for international orders.

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Agreement to Receive Text Messages

By providing your mobile number, you agree that Cuzzo® ClothingCo.  may send you periodic SMS or MMS messages containing but not limited to important information, updates, deals, and specials.

• You will receive up to 2 messages per month per subscription 

• You may unsubscribe at any time by texting the word STOP to the (855) 643-9852.. You may receive a subsequent message confirming your opt-out request.

• For help, send the word HELP to (855) 643-9852.

• Message and data rates may apply.

• United States Participating Carriers Include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile and others.

• T-Mobile is not liable for delayed or undelivered messages.

• You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.

• Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.

• By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.

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