SHIPPING & RETURN POLICY

do to the ongoing pandemic some orders can take up to 2 weeks to ship

We're All In This Together

AN IMPORTANT SHIPPING FYI

Please be mindful that you may experience shipping and delivery delays as we work to ensure the health and safety of the teams in our distribution centers. We thank you for your understanding. Most items ship between 5-7 business days. Thanks for your understanding.

ORDER PROCESSING

Once you have placed an order on our site you will receive a confirmation email. 

Once your order has been picked and packed we are unable to switch items or sizes.  So be sure to order the correct sizes, colors, and entered your correct mailing address and email.

Please allow 5-7 business days (Excluding Holidays/Weekends) for your order to be shipped.  Once it has been shipped you will receive a confirmation email with a tracking number. Our shipping dept. warehouse hours are from 7 a.m. -4 p.m. CST Mon-Fri.  All orders are shipped from our Chicago warehouse.   

ORDER TRACKING

Order tracking information for your order will be emailed to you the day your order is shipped. We cannot be held responsible for packages lost or stolen if they tracked as delivered by the shipping service. 

DOMESTIC SHIPPING POLICY

Based upon product availability, orders will usually be shipped within 5-7 business days of receipt of your order unless it is a pre-order. All orders are shipped via USPS Priority Mail.  Weekends and holidays do not count as business shipping days. All shipping and deliveries are done on business days.

Our normal USPS shipping time is 2 days FOR DELIVERY VIA PRIORITY SHIPPING, EXCLUDING: ACTS OF GOD, WEATHER AND INCORRECT ADDRESSES.  We ship from Chicago IL. We do not process or ship orders from the warehouse on Saturday, Sunday or holidays.

US PO Boxes are now accepted as a domestic ship to address only and will be shipped by USPS. 

International PO Boxes are not accepted as a ship-to location.

SHIPPING COSTS

Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase. 

Shipping and handling fees are non-refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, the total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned. 


 

INTERNATIONAL SHIPPING POLICY
  • All international orders will be shipped via UPS unless otherwise noted

  • All packages will have tracking information available.

  • All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept. 

  • Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

  • The recipient is responsible for all customs and duty charges.

  • We do not allow exchanges from overseas customers but we do accept returns for refunds (minus shipping fee)

  • We do not offer free shipping for international orders.

PRE-ORDER POLICY

Your entire order will ship together when all items in your order are available to ship. The items you order will be put on hold for you until your last pre-ordered item is released. Pre-orders will not ship separately from the rest of your order. To have in-stock items ship separately from pre-orders, place separate orders for pre-order items.

RETURN / EXCHANGE POLICY

  • Merchandise must be returned within 14 days of receipt.

  • Merchandise must be unworn and unwashed.

  • Merchandise must have all tags attached.

  • Gift cards are non-returnable and non-refundable.

EXCHANGES

  • Merchandise exchange process must be initiated within 5 days of receiving the order.

  • Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.

  • Merchandise must have all tags, accessories etc.

  • Customers are responsible for all exchanged shipping cost unless the order and products were incorrectly shipped by us.

To start the exchange process, please send an email to exchanges@cuzzoclothing.com with your order number and the correct style, color or size you need. You may then ship your item to the below address below. Please allow two weeks for process and handling. 

Cuzzo Clothing Company 

Attention: Exchanges

 P.O.Box 53554

Chicago, IL 60653

RETURNS

Returns are accepted within 14 days from the shipped date. Customers are responsible for return shipping costs. Items must be new and not worn with the exception of trying the garment on. If you wear an item and return it we will simply ship it back to you. All items are inspected upon return. Shipping and handling charges are non-refundable.

To start the return process, please send an email to returns@cuzzoclothing.com with your order number. You may then ship your item to the below address below. Please allow two weeks for process and handling. 

Cuzzo Clothing Company 
Attention: Returns 
P.O.Box 53554
Chicago, IL 60653

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© 2023 by FLAME GRAPHIC DESIGN. flamegraphicdesign.com

Chicago IL